Convert Conversations to Tickets

Turn conversations into a trackable tickets, without changing the customer experience. They still see a chat-based interaction while the backend changes to support additional documentation, descriptions, and tags.

Track, Link, & Respond to Multiple Tickets

Rather than responding to similar tickets individually, Intercom allows customer service reps to group several reports together for faster action.

Convert Conversations to Back-Office Tickets

For tickets that require attention from multiple departments, such as a purchase refund, Intercom allows customer service reps to create back-office tickets and assign actionable tasks to internal team members.